企業大學的投資回報分析(pdf 45）

Outline
Background on Caterpillar
Origin, mission, structure of Cat U
The Need for ROI and Formal Metrics
Five Action Steps
1.Conduct ROI Studies on selected initiatives
2.Establish the value proposition for learning
3.Institutionalize metrics within Cat U
4.Implement an evaluation strategy
5.Create a formal enterprise learning plan
Reflections, Lessons Learned
Looking Ahead
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