知識管理質量改進方案(英文版)(ppt 28頁)

知識管理質量改進方案目錄：
一、High Priority given to Quality at Ford Motor Company
二、Applying KM to Improve Quality
三、Measurable Quality Improvements at Ford Motor Company
四、Very Brief History of Best Practice Replication
五、Typical BPR Community of Practice
六、......

知識管理質量改進方案內容摘要：
Definition of Community of Practice: Natural work groups
A group of people doing similar tasks in geographically dispersed locations.
Senior Leadership provides the sponsorship
Community Gatekeeper knowledgeable about processes at each location – usually at a central office
Focal Points are based at each location
Three things about Communities of Practice
These are Roles & not Positions
Dotted Lines imply virtual organization, do not show up in any org chart
Size of the COP can vary Smallest COP Casting 5 Locations; Largest COP Health & Safety 253 Average COP -50 Locations
COP allow one to share knowledge across the organization that shatters hierarchy and implied bureaucracy
Use one candle to light another, you don’t lose the light.

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