ICT, E-BUSINESS AND SMEs(pdf 46)英文

TABLE OF CONTENTS
EXECUTIVE SUMMARY 4
Business environment .... 4
Network infrastructure ... 4
Trust infrastructure......... 5
Digital products and information services...... 5
Skill upgrading............... 5
Intangible investments and assets .................. 5
Information..................... 5
Government on-line........ 6
Competition.................... 6
Intellectual property ....... 7
INTRODUCTION............. 8
I. BENEFITS AND USE BY SMALL BUSINESSES ............. 9
Benefits of ICT and Internet use .................... 9
ICT adoption and firm performance............. 11
Use of ICT and Internet among SMEs......... 11
Adoption of Internet e-commerce by SMEs. 13
Towards e-business integration.................... 18
II. BARRIERS TO USE ............................ 19
Unsuitability for business............................ 19
Enabling factors: internal ICT and managerial knowledge......... 20
Cost of developing and maintaining e-business systems ............ 21
Network infrastructure issues: access and interoperability ......... 22
Building security and trust ........................... 26
Legal uncertainties ....... 28
E-business adoption challenges: lessons from EBIP................... 29
III. ICT AND E-BUSINESS USE BY SECTOR....................... 31
Tourism........................ 31
Retail ............................ 32
Textiles......................... 33
Automobiles ................. 34
Summary ...................... 34
IV. POLICY IMPLICATIONS................... 35
General approaches ...... 35
General framework policies for SMEs......... 36
Specific policies for SMEs........................... 39
Summary ...................... 43
REFERENCES ................ 44
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