知識管理綜合概述(英文版)(doc 38頁)

知識管理綜合概述(英文版)目錄：
1Background1
1.1Why has knowledge become a strategic business issue?1
1.2The KPMG global vision and strategy2
2Knowledge management defined5
2.1Knowledge5
2.2Knowledge management6
2.3The knowledge system6
3Knowledge management in IRM9
3.1The United Kingdom9
3.1.1KM structures10
3.2The United States12
3.3International Headquarters (IHQ)13
3.4South Africa14
4Benefits16
4.1Key benefits16
4.1.1Tangible benefits16
4.1.2Intangible benefits17
5Costs19
6Challenges23
6.1Where to start?23
6.2Cultural change25
6.3Knowledge management strategy26
7Technology27
8Content and maintenance28
8.1Generic knowledge28
8.2Layout29
8.3Client confidentiality30
8.4Maintenance and sanitation31
8.5A complete process31
9The next steps33

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