酒店英語管理詞彙大全(doc 34頁)

酒店英語管理詞彙大全目錄：
1、酒店常用詞彙
2、常用基本句子
3、部門英語
4、禮賓
5、總機
6、預訂
7、餐飲詞彙
8、餐飲句子
9、客房詞彙
10、客房句子
11、..................

酒店英語管理詞彙大全內容簡介：
KEY ENGLISH PHRAESE 常用基本句子
1.Good morning/afternoon/evening, sir/ma’am.
2.Welcome to JianGuo Garden Hotel, sir/ma’am.
3.Welcome back, Mr./Mrs…
4.Enjoy your stay/meal, sir/ma’am.
5.Thank you, sir/ma’am.
6.Goodbye, sir/ma’am.
7.Have a nice day/evening/trip, sir/ma’am.
8.Hope to see you again, sir/ma’am.
9.May I……………., sir/ma’am?
10.May I suggest… sir/ma’am.”
11.Could you please………, sir/ma’am?
12.I beg your pardon, sir/ma’am.
13.Please……., sir/ma’am.
14.How may I help/assist you, sir/ma’am.
15.You’re welcome/ It’s my pleasure, sir/ma’am.
16.After you, sir/ ma’am.
17.Please turn right/left, sir/ma’am.
18.Over there, sir/ma’am.
19.It will be ……….right away.
20.Just a moment, please.
21.Sorry to keep you waiting.
22.Thank you for your feedback , sir/ma’am.
23.Would you like anything else, sir/ma’am?
24.Is there anything else I can do for you?
25.Certainly, sir/ma’am. (Don’t say: Of course)
26.I’ll be with you right away, sir/ma’am.
27.I’m sorry, sir/ma’am.
28.This way, please.
29.It’s free of charge.

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