酒店前台接待英語培訓資料(ppt 40頁)

酒店前台接待英語培訓資料目錄:
一、歡迎和問候語
二、電話用語
三、道歉語
四、前台術語

酒店前台接待英語培訓資料內容簡介：
Good morning (afternoon, evening), sir ( madam )
How do you do?
How do you do?
Glad / Nice to meet you.
How are you? Fine, thanks. And you?
Welcome to our hotel.
Wish you a most pleasant stay in our hotel.
I hope you will enjoy your stay with us.
I hope you are enjoying your stay with us.
I hope you have enjoyed your stay with us.
Have a good time!
Front Desk. Can I help you?
Sorry, I’ve dialed the wrong number.
May I speak to your General Manager?
----- Speaking.
Sorry. He is not in at the moment.
Would you like to leave a message?
I beg your pardon? / Pardon?

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