醫療行業QIT促進員專業培訓(ppt 92頁)

醫療行業QIT促進員專業培訓目錄：
一、QIT 與改善
二、QIT 的步驟
三、尋找改善的根源--自我的突破
四、團隊選定- 人才梯隊準備
五、選定課題要點5M 選題法
六、擬定期劃書一切由成本開始
七、專案推行

醫療行業QIT促進員專業培訓內容提要：
QIT-質量改善小組：
由個別部們或跨功能小組,對質量作出長期或短期改善活動
functional or cross-functional teams, long-term or short-term quality improvement activities
以小組形式活動，透過定期會議及其它活動
act as a team, through periodic meetings or other activities
……

質量改進的定義Quality improvement defined
質量改進
quality improvement
質量管理中致力於提高有效性和效率的部份
the part in quality management that deals with effectiveness and efficiency
有效性
effectiveness
完成所策劃的活動並達到所策劃的結果程度的度量
a measure of achieving planned activities and get results
……

創新與改進之分別Innovation and improvement
改進：
Improvement
是強調以員工的努力、士氣、溝通、訓練、團隊、參與及自律來達成目標，由於持續不斷的努力，所產生的是小步伐改進，而遂次累積而成
Stress employee contribution, morale, communication, training, team work and self-discipline to achieve results. As the effort is continual, small steps can be accumulated.
為何要持續改進?why continual improvement
顧客的需要在變化
customer requirements are changing
社會在進步
the society is progressing
技術在發展
technology is development
競爭對手不斷增強
competition is increasing

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