醫療行業業績卓越獎及波多裏奇獎（2）(ppt 171頁)

醫療行業業績卓越獎及波多裏奇獎（2）目錄：
主題4：類、條款、區域以及特殊問題
主題5：基於波多裏奇標準的自我評估和改進
主題6：如何實施波多裏奇獎及如何編寫自評報告

醫療行業業績卓越獎及波多裏奇獎（2）內容提要：
System Foundation體係建立基礎：
Measurement, Analysis, and Knowledge Management (Category 4) are critical to the effective management of your organization and to a fact-based system for improving performance and competitiveness. Measurement, analysis, and knowledge serve as a foundation for the performance management system.
測量、分析及知識管理（第4類）是組織的有效管理以及以事實為基礎的、提高業績和競爭力的體係的關鍵。測量、分析及知識能夠作為業績管理體係的基礎。
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Focus on Organizational performance areas: 組織業績領域聚焦：
(1) customer-focused results, (2) product and service results, (3) financial and market results, (4) human resource results, (5) organizational effectiveness results, including key internal operational performance measures, (6) governance and social responsibility results.
（1）關注顧客的結果，（2）產品和服務結果，（3）財政和銷售結果，（4）18新利真人网 結果，（5）組織的效力結果，包括關鍵的內部經營業績測量，（6）管理和社會責任結果。
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Key Characteristics of the Criteria - Nonprescriptive and Adaptable 標準的關鍵特性—非指令性的並且是適應性強的：
The criteria is more a collection of the best concepts than a standard. The requirements are triggered by questions (what, how).本標準與其說是一個標準還不如說是最佳概念的集合。標準中的要求是由問題（什麼、怎樣）觸發的。
Organizations are encouraged to develop and demonstrate creative, adaptive, and flexible approaches for meeting basic requirements. Nonprescriptive requirements are intended to foster incremental and major (“breakthrough”) improvements, as well as basic change.
鼓勵組織發展並展示創造性的、適用的以及彈性的方法滿足基本要求。非指令性要求是為了培育漸進的及重大的（突破式的）改進。

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