酒店業的六西格瑪資料英文(ppt 66頁)

Wide variability of performance to customer expectations in core processes across business:
Major opportunity
Major risk
No common method for sustaining, leveraging and transferring innovation across Starwood
Lack of robust processes to sustain above average EBITDA growth rates:
Internal view that Starwood doesn’t systematically support collaboration, process improvement, people development, and best practice sharing.
You listen to the customer. .
You get the facts . . .
You eliminate non-value added work . . .
You give the customer what she wants – consistently !

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