Quality Management7(ppt 103頁)

Quality Management7 contents:
1、Customer focus
2、Continuous improvement
3、Employee empowerment
4、Benchmarking
5、Just-in-time
6、Tools of TQM

Quality Management7 Intorduction:
Senior executive leadership; strategic planning; management. of process quality
Total quality management is defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

..............................