創建工作業績中的品質意識(英文版)(ppt 31頁)

創建工作業績中的品質意識內容摘要：
Task analysis
Done for each task on Task Matrix
Uses two SMEs working with atechnical writer
Takes approximately one hour per task
Result is Structured OJT Guide
Structured OJT Guide verified by panel
Task analysis outcomes
List of procedures
Completion criteria
Reference to best practices
Procedure list outcomes
Refined task matrix
Clearer job description
Better understanding about knowledge and skill requirements
Support for on-the-job training
Structured OJT
Provides a definitive training plan
Clarifies expectations
Provides a map and current status
Occurs with a mentor (subject matter expert, lead or senior person) who has been trained to train others
Offers structured guidance and practice in a real-world setting
Job analysis tips
Points to ponder
Stay on the road to “what”
Be prepared to respond to workplace problems
Pitfalls to avoid
Detours to “how” or “who”
Traditional skill categories
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