管理體係的過程方法概念和應用的指南(pdf 14)

內容
1. 引言............................................................................................................2
2. 什麼是過程?...............................................................................................3
3. 過程的種類.................................................................................................4
4. 過程方法理解.............................................................................................4
5. 過程方法實施.............................................................................................6
5.1 識別組織的過程(管理的係統方法)...........................................................6
5.2 過程策劃.................................................................................................8
5.3 過程的實施和測量.................................................................................11
5.4 過程的分析............................................................................................11
5.5. 過程的糾正措施和改進.........................................................................11
..............................