質量作用部署(ppt 29)

1. Introduction of QFD
Appearance: 1972, Mitsubishi, Japan
Developing: 1984, Xerox, the United States

QFD is a planning tool used to fulfill customer expectations.
QDF is a disciplined approach to product design, engineering, and production and provides in-depth evaluation of a product.
QDF focuses on customer expectations or requirements ---- the voice of the customer.

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