ISO9000：2005英文版本(pdf 38)

Contents Page
1 Scope ... 1
2 Fundamentals of quality management systems ....... 1
2.1 Rationale for quality management systems ..... 1
2.2 Requirements for quality management systems and requirements for products 1
2.3 Quality management systems approach ... 2
2.4 The process approach 2
2.5 Quality policy and quality objectives 2
2.6 Role of top management within the quality management system . 3
2.7 Documentation ... 4
2.8 Evaluating quality management systems . 4
2.9 Continual improvement ...... 5
2.10 Role of statistical techniques ... 6
2.11 Quality management systems and other management system focuses ..... 6
2.12 Relationship between quality management systems and excellence models .... 6
3 Terms and definitions .. 6
3.1 Terms relating to quality ..... 7
3.2 Terms relating to management .. 8
3.3 Terms relating to organization ... 9
3.4 Terms relating to process and product ... 11
3.5 Terms relating to characteristics ..... 12
3.6 Terms relating to conformity .... 13
3.7 Terms relating to documentation ..... 14
3.8 Terms relating to examination . 15
3.9 Terms relating to audit ...... 16
3.10 Terms relating to quality management or measurement processes .. 18
Annex A (informative) Methodology used in the development of the vocabulary 20
Bibliography ...... 29
Alphabetical index .... 30
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