創建工作業績中的品質意識(PPT 31頁)

Increasing demands of technology
Components of technology
Work areas
What is required of people
How we learn
Focus on doing

Job analysis for Homeowner=Tasks
Task analysis for Cut Lawn = Procedures
Procedures refer to Standard Practices
Job analysis
Done by a panel of 3-15 job holders or subject matter experts
Takes two days of facilitated work
Result is Task Matrix
Matrix verified by panel

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