ISO 9000-2000(英文版)(DOC 30頁)

Contents Page
1 Scope 1
1.1 General 1
1.2 Application 1
2 Normative reference 1
3 Terms and definitions 1
4 Quality management system 2
4.1 General requirements 2
4.2 Documentation requirements 2
5 Management responsibility 3
5.1 Management commitment 3
5.2 Customer focus 4
5.3 Quality policy 4
5.4 Planning 4
5.5 Responsibility, authority and communication 4
5.6 Management review 5
6 Resource management 5
6.1 Provision of resources 5
6.2 Human resources 6
6.3 Infrastructure 6
6.4 Work environment 6
7 Product realization 6
7.1 Planning of product realization 6
7.2 Customer-related processes 7
7.3 Design and development 8
7.4 Purchasing 9
7.5 Production and service provision 10
7.6 Control of monitoring and measuring devices 11
8 Measurement, analysis and improvement 11
8.1 General 11
8.2 Monitoring and measurement 11
8.3 Control of nonconforming product 12
8.4 Analysis of data 13
8.5 Improvement 13

Annexes
A Correspondence between ISO 9001:2000 and ISO 14001:1996 15
B Correspondence between ISO 9001:2000 and ISO 9001:1994 19
Bibliography 23

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