福特汽車6SIGMA推行培訓教材(英文版)(ppt 54頁)

福特汽車6SIGMA推行培訓教材內容提要：
Historically companies have focused on quality issues for customer satisfaction
Prior to six sigma there were four key quality gurus that most companies’ quality programs followed
Deming
Juran
Crosby
Taguchi
Deming taught:
Importance of understanding variation in work processes
Role of management in leading for quality
Application of statistics
Plan-Do-Check-Act
Juran taught:
Breakthrough performance
Pareto effect
Importance of management principles
Quality by design and planning
Crosby taught:
Customer requirement is performance standard
Quality maturity is a journey
Preventive action as basic approach
..............................