某集團質量管理係統(英文版)(ppt 60頁)

某集團質量管理係統內容提要：
ECS Quality Policy
#1 Customers set the requirement
#2 Prevention
Each employee takes responsibility for their own work
Focus on anticipating potential problems and preventing them
Prevention improves ECS’s ability to get things right first time, - every time
#3 Continuous improvement
Focus on asking “why?”
Tracing root cause of problem
Establishing method to prevent recurrence
#4 Revolution
Continuous improvement = evolution
Change, new processes & reengineering = revolution
Quality Strategy Pillars
Advanced Quality Planning
Factory Prevention
Optimization & Continuous
Improvement
Reaction & Recovery
The first 2 portions are undertaken primarily with the factory production department as an internal customer in mind.
The last 2 portions are undertaken with the end customers in mind.
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