Six Sigma培訓教材(ppt 53頁)

Six Sigma培訓教材內容提要：
Customer Satisfaction
Cost of Poor Quality
Suplier Quality
Internal Performance
Design for Manufacturability
Reduce Commute to Work to 15 Minutes (without
working an abnormal
work schedule)
Blindfolded Panel Rates
Several Loaf Samples
Put “Repeat” Pieces
from Same Loaf in
Different Samples
Consistent Ratings* on
Pieces from Same
Loaf = “Repeatability”
Consistent Ratings* on
Samples Across the
Panel= “Reproducibility”
Benchmark the
Competition
Focus on Defects
( i.e. taste rating < 7)
Determine What
is an “Acceptable
Sigma Level”
Set Improvement
Objectives
Accordingly

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