汽車品質係統詳細介紹(ppt 41頁)

汽車品質係統詳細介紹目錄：

1. Ford Total Quality Excellence

2.福特六和質量管理之發展演進1/4

3. Ford‘Quality is Job#1’ Arrow

4. ISO 9001/QS-9000及ISO 14001整合係統

5. TGW Reduction – VRT / SAQ

汽車品質係統詳細介紹內容提要：

Company Policy Letter No. 1

Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value.質量是由顧客所定義

Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur.達成卓越的質量必須注重在問題的預防

All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services.

每個公司員工對質量及最終的顧客滿意都有貢獻

Sustained quality excellence requires continuous process improvement. This means, regardless of how good present performance may be, it can become even better.

維持卓越的質量必須持續作流程的改善

People provide the intelligence and generate the actions that are necessary to realize these improvements.

改善的智識及行動來自人

Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber to those who, in turn, are his or her customers.

後工程即是顧客;不接收不良,不傳送不良

- Chairman of the board

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