QualityFunctionDeployment(pdf 41頁)

Objectives
Introduce Quality Function Deployment (QFD) as a tool for new product development and CTQ identification
Understand how the Voice of the Customer is deployed throughout the organization using QFD
Learn about the Product Planning QFD
Provide a roadmap to allow you to complete a Product Planning QFD for your product
Discuss the results that are obtained and how they focus your new product development effort

What is Quality Function Deployment?
A process for focusing the entire new product development team on the customer wants and needs.
A visual format for linking all R&D, engineering, and manufacturing efforts to the Voice of the
Customer (VOC). Often called the “House of Quality”.

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