解決問題的流程－8條戒律(ppt 69頁)

組建團隊team set up
描述/定義問題Describe&define problem
采取臨時的遏製措施Takes interim containment action
定義/驗證根本原因define&verify the root cause(s)
識別/驗證建議的永久性糾正措施Identify/verify proposed permanent corrective action(s)
實施永久性糾正措施Implement permanent corrective action(s)
預防再發生 Action(s) to prevent Re-occurrence
交流/慶祝成功communicate/celebrate success.
練習excise:

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