某汽車培訓材料——6sigma推行英文(ppt 54頁)

Quality level
What is Six sigma?
Why we need Six sigma?
Development and Deployment strategy
How Six sigma merges into our daily business?

Historically companies have focused on quality issues for customer satisfaction
Prior to six sigma there were four key quality gurus that most companies’ quality programs followed
Deming
Juran
Crosby
Taguchi
Deming taught:
Importance of understanding variation in work processes
Role of management in leading for quality
Application of statistics
Plan-Do-Check-Act
Juran taught:
Breakthrough performance
Pareto effect
Importance of management principles
Quality by design and planning

..............................