關於商業流程外包的presentation（英語版）.ppt29

ITES/BPO – Opportunity to move up the value chain?
CONTEXT: BUSINESS PROCESS OFFSHORING HAS EXPLODED IN THE LAST FEW YEARS…
…BUT HAS ALSO CREATED GREAT ANXIETY IN PRIMARY MARKETS
IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY
IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY
1. OFFSHORING ACTUALLY GENERATES GREATER VALUE FOR THE GLOBAL ECONOMY
INDIA CAPTURES 33 CENTS FROM EACH DOLLAR OF SPEND OFFSHORED BY THE U.S.
JOBS OFFSHORED WILL BE A SMALL FRACTION OF THE SHORTAGE IN ELIGIBLE WORKERS
JOBS OFFSHORED ARE A FRACTION OF ALL MASS LAYOFFS
THEREFORE, BUSINESS LOGIC WOULD INDICATE THAT BPO HERE TO STAY … BUT WILL REQUIRE HANDLING CUSTOMER CONCERNS WITH COMPASSION
IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY

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