流程測量.pdf33

G&G公司送貨流程
?You have decided that your Green Belt project will focus on the G&G delivery process as a result of your Define Phase activities:
研究G&G公司的送貨流程，現已完成以下的工作：
QFD 質量功能展開圖
SIPOC and process map SIPOC和流程圖
Pareto 柏拉圖
Team consensus of priority 小組成員的共識
Sponsor approval 項目支持領導的批準
Specifically, you are concerned about this defect -late delivery
缺陷－－送貨延遲
What do you
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