你如何可以在具有競爭性的酒店業發展自己個人事業(PPT53)中英文53

首先，你必須有一個優良的工作環境
– 酒店。
First, you have to have a superior product – your hotel

其次，你有將為客人提供優良的服務
心態。
Second, and perhaps more important, you have to provide guests with superior service

取得客人的滿意
achieve guest Satisfaction
增加客人的忠實度
- Increase guest Loyalty
超越客人的期望
- Exceed guest Expectation
7個服務原則Seven Principles of Service
使每一位到店的客人感受到我們熱情的問候。Warmly greet and acknowledge every guest encountered
以友善且迅速的工作方式關注每一位客人。
Take care of every guest’s request quickly and in a friendly manner
一舉一動的行動都使客人感覺到我們的專業性。
Project a professional image through appearance and conduct
確保客人舒適、安全。
Be committed to guest comfort, safety, and security

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