伊萊克斯項目谘詢報告(ppt 125頁)

伊萊克斯項目谘詢報告內容摘要：
What are the customer service requirements which impact channel design, logistic process and infrastructure?
What is the current performance (performance measure and customer satisfaction) of Electrolux in meeting these requirements and what is the GAP versus the competitors as well as against the “Best Practice” achievable in China?
Should Electrolux provide inventory carrying and transportation services to our clients (with appropriate price increase)? What other additional logistic services can provide competitive advantage to Electrolux in the market place?
Should Electrolux change the structure of its distribution channels in China (e.g. sales to retailers, vs to distributors?)
Can Electrolux gain by plant direct shipping?
How many distribution centers (DCs) should Electrolux have? How many RDCs and LDCs?
Where should the DCs be located?
Which types/location of customers and which branch should be served by each DC? Which customers should be served directly?
Should all DCs carry all products or should they be specialized by product line?
Should Electrolux contract for warehousing services or operate its own DCs?
What impact do different transportation modes have on Electrolux logistics network requirements?
What inventory control procedures (high level) should Electrolux establish in order to satisfy customers, minimize cost and maintain control?
What are the systems and human competencies requirements to achieve these objectives?

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