團隊內部的衝突管理(英文版)(ppt 40頁)

團隊內部的衝突管理內容摘要：
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part
of the group process because people
have their own goals and needs.
2. Recognize that a hidden agenda might
be present when the group is having
difficulty in reaching its goals.
3. Decide how to bring the hidden agenda
to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1. A team is composed of two or more persons
in the company, usually from different
departments.
2. The members are competent and
knowledgeable in the way they carry
out their duties.
3. The team is constantly learning and
growing; adapting itself to changing
requirements and multiple goals.
4. Its work is consistently superior in
both quality and quantity.
5. Problems and conflicts within the team are
addressed quickly and professionally.
6. The quality of decisions made by the team
is high, and members share a sense of
satisfaction in work accomplished.

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