現代電話禮儀培訓教程(ppt 37頁)

現代電話禮儀培訓教程內容提要：
The Phone is Ringing!電話鈴響了
Pick up the call within 3 rings using smiling voice
鈴響三聲之內用微笑的聲音接起
Greeting/Department/Identify Yourself/Offering Help
問候/報部門/報自己/主動提供幫助
Good Morning/Good Afternoon/Good Evening
早上好/下午好/晚上好
Executive Lounge
行政酒廊
Richard Speaking
我是Richard
How May I assist you?
請問有什麼我能幫到的嗎？
The Call Is For Me.是找我的
Confirm That You Are The Very Person And/ OR Check Who Is The Caller (If S/He Didn’t Tell You).
確證你就是要找的人並/或詢問對方是誰
(如果對方未講的話)。
Keep Smiling and Use a Courteous Voice，Show You Are Willing to Help
保持微笑及使用禮貌的語氣，顯示出你樂意相助
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