談判與衝突的解決方案(PPT 178頁)

NEGOTIATION AND CONFLICT RESOLUTION談判與衝突的解決
“NEGOTIATION” AS AN EXECUTIVE TOOL“談判”是一種執行工具
Negotiation Fundamentals 談判基礎Part I 第I部分
When is Negotiation Needed?什麼時候需要談判？
When is “Negotiation” Or “Bargaining” Used ?什麼時候使用“談判”或“討價還價”？
Characteristics of a “Negotiation” Or “Bargaining” Situation“談判”或“討價還價”的特征
LEVELS OF CONFLICT衝突的層次
DESTRUCTIVE NATURE/IMAGEOF CONFLICT?衝突的破壞性本質/形象
BENEFITS OF CONFLICT衝突的好處
CONFLICT衝突
STRATEGY OF CONFLICT MANAGEMENT衝突管理戰略
STRATEGY OF CONFLICT MANAGEMENT衝突管理的戰略
Framing the Problem--The Process of Defining What’s Important問題結構 - 確定重點的過程
Chinese Negotiation Frames中國人談判的框架Box 2.2表2.2
Goals--The Objectives That Drive a Negotiation Strategy目標 - 驅動談判戰略的目的
Strategy--The Overall Plan To Achieve One’s Goals戰略 - 實現一個目標的總體規劃
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