改進客戶溝通(pdf 44頁)(英文)

A respected and versatile business professional, Jay McKeever’s vast career
experience encompasses a variety of industry genres, including positions in
communications, human resources, operations, contracting and marketing.
Before joining Cincom, Mr. McKeever spent 17 years at the United Parcel Service
(UPS) rising quickly to the position of operational supervisor where he successfully
improved operations results from 65 percent to 110 percent within the first six months!
He then served as a UPS Human Resources Division representative and eventually
led district customer communications for five years. It was during this time that
Mr. McKeever began developing his approach to customer-centric communications.
After UPS, Mr. McKeever joined Mortgage Now, a Cincinnati-based, mortgage-lending
firm. During his time with the organization, he developed and executed inventive
marketing strategies to successfully overhaul an underperforming market territory.
In 1996, Mr. McKeever joined Cincom Systems, Inc. as a business manager responsible
for product royalty payments and reporting to third-party vendors. In addition, in
his role as Cincom’s Director of Worldwide Marketing since 1999, McKeever currently
manages all marketing, customer communications and product development
operations. At Cincom, Mr. McKeever strives to deliver a consistent value proposition
to customers via a wide range of communications media, in particular electronic
and telemarketing media. He uses Cincom’s own software products to
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