18新利真人网 管理專業詞彙(DOC 29頁)
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Appendix A
Glossary of Human Resource Management Terms
absentees Absentees are employees who are scheduled to be at work but are not present.
Accident and sickness policies Accident and sickness policies usually provide a minimum-care stipend for several weeks up to six months to help employees defray the loss of income while they are sick or recovering from an accident.
accreditation Accreditation is a process of certifying the competence of a person in an area of capability. The Society for Human Resource Management operates an accreditation program for personnel professionals.
active listening Active listening requires the listener to stop talking, to remove distractions, to be patient, and to empathize with the talker.
adverse selection Adverse selection occurs when an insurance company has a disproportionately high percentage of insureds who will make claims in the future. Adverse selection often results when people are given a chance to buy insurance without prescreening, which often means that a higher than normal proportion have a condition that is likely to cause them to be frequent claimants.
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