喜來登酒店工程部工作手冊(英文版)(doc 20頁)

喜來登酒店工程部工作手冊內容提要：
The Sheraton Wentworth is an International Hotel of very high standing and is known for its professionalism and quality of service worldwide. Much of the success of any Hotel is due to its Staff and the Sheraton Wentworth is no exception. In order to maintain our reputation as a first class Hotel, it is necessary to ensure our quality standards are of the highest.

This manual is designed to set out the guidelines by which the engineering department works and the personnel standards that are required. Reading this manual will allow you the opportunity to become familiar, or refresh yourself. With the standards that we expect of you and hopefully answer many questions you may have.

The engineer department is an important department within any hotel and we, in this department, should readily and constantly recognize the necessity for work to be performed of the highest standard. Work that is carried out below standard will directly or indirectly affect guest service or the product that we have to sell. Bad workmanship in guest rooms or public areas is readily identified by guests and adversely flavours guests opinions of our establishment. Poor workmanship can also lead to an unsafe condition of equipment, fixtures and fittings. The Sheraton Corporation is both legally and also morally responsible of the promises and Employee safety when within the confines of the premises and this is something that should never be forgotten.

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