高級副總裁崗位描述(英文版)(doc 3頁)

高級副總裁崗位描述（英文版）內容提要：
職位目的：
To build and manage a top class contact center which is the core customer service as well as sales transaction channel of the company in terms of operation and technology in the PRC travel industry
戰略層麵
?To build the brand as benchmark for contact center operations in terms of operational management and technology in the PRC travel industry.
?To maximize every opportunity in every aspect of the customer life cycle to gain maximum profit for the company in the PRC market place.
?To make use of the contact center as a vehicle to expand business model of the company beyond e-travel e.g. assistance service
?To support the company’s IPO strategies in 3 years after launch of service
Operational Level：
To build and manage the contact center to achieve the following objectives:
?Provide prompt and efficient sales services to customers in both the Hong Kong and PRC markets.
?Gain repeated revenue and further solicit business opportunities with high value customers through excellent customer service and value-added solutions.
?Work with internal CRM and marketing departments to acquire, develop, retain and win-back high value customers by adopting CRM business concept.

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