資訊科技部技術部副總裁崗位職責(doc 3頁)

資訊科技部技術部副總裁崗位職責內容提要：
專業技能：
?Contact center technology management
?Contact Center project management
?Knowledge on hardware and client/server application, database administration.
?Knowledge on contact centre /paging centre systems, LAN/WAN management and ACD/IVRS support.
Operational Level：
?To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology to the contact centre systems for improving efficiency and productivity
?To design, implement, develop leading edge contact-centre CTI technology.
?To design and implement customized solutions to meet various changing program demands and business needs.
..............................