旅遊顧問主管崗位職責(英文版)(doc 2頁)

旅遊顧問主管崗位職責(英文版)內容提要：
職位目的（存在的理由，限製和目標）：
　　To lead a sizable contact centre operation, e-sales or corporate sales team to support efficient operations of the contact center as well as various business lines of the company as a whole.
Operational level：
?To deal with and resolve any customers complaints and ensure their satisfaction level
?To monitor staff performance and conduct 1-on-1 coaching
?To assist sub-ordinates to handle any complicated sales and service requests
?To provide on-the-job trainings for new recruited and ensure the quality of staff
?To foster a customer care culture and encourage two-way and open communications
?To give recommendation to improve and streamline process flow and in-house policies
?To handle any follow up request or bookings with internal department, airlines or partner hotels
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