洪恩口語培訓班教程(doc 48頁)

摘要
■分類場景
★詢問訪客身份：
May I have your name, please? 請問您貴姓？
What company are you from? 您是哪個公司的？
Could you tell me what company you are representing? 能告訴我您代表什麼公司嗎？
如果碰到了老朋友可以說：
What brings you here? 是什麼風把你吹來了？
詢問是否預約，來訪目的？
Do you have an appointment? 約好了嗎？
Would you give me your business card? 請給我您的名片好嗎？
And can I ask what you wish to see him about? 我能問一下您要見他有何事嗎？
讓客人稍候片刻：
I'll see if he is available. 請讓我看看上司是否方便。
Would you please have a seat and wait for a few moments. 請您坐下稍等片刻。
給客人倒茶，禮貌待客：
Would you like coffee or tea? How do you like your coffee?
你要咖啡還是茶？要什麼樣的咖啡？(是否加奶或糖)
帶客人去見經理：
Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.
請坐，瓊斯先生和史密斯先生幾分鍾後就到。
Mr. Chen is expecting you. I'll tell him that you're here. 陳先生正在等你。我去告訴他你已到。
Would you come this way, please? 請隨我這邊來。
婉言拒絕客人來訪：
Mr. Chen is occupied at the moment and wants to know if your business is urgent.
陳先生正忙著，請問您的事情很緊急嗎？
He may want to get in touch with you in the future. Would you leave your card?
他想以後再和你聯係。請留下你的名片好嗎？
一定要為自己爭取機會：
I'll take just a few minutes of his time. 我隻要占用他幾分鍾的時間。
I'd prefer to explain that to him directly.我想我最好直接對他本人講。
★接待
作為公司的秘書，你是否總會有一些接待的工作要去做呢？對待來訪的客人，提供的服務應使他們感到賓至如歸(feel at home),語言也要體貼，處處顯示出您的熱情周到：
客人到了，詢問旅途情況：
Mr. Taylor, it's indeed a pleasure to make your acquaintance. Welcome to our company.
TAYLOR先生，與您相識真是榮幸，歡迎來我公司。
Did you have a good trip？旅途還順利吧？
I hope you'll have a pleasant stay here. 希望你此逗留期間愉快。
I hope you've enjoyed your stay in Hangzhou. 但願你在杭州這段時間過得開心。
We'll do our best to make your stay here a pleasant one . 我們將盡力使你在此逗留期間舒心。
You must be very tired after such a long journey. 經過這麼長時間的旅行，你肯定很累。

..............................