假日酒店禮賓部新員工入職培訓手冊英文版(DOC 51頁)

目錄
Part One
Part 1
Welcome Letter From Director of Rooms Page 02
Departmental Organization Chart Page 04
Part 2
Job description Page05
Check List Page08
Part 3
Standard Operating Procedures
Concierge
1Transportation Check ListPage 16
2Airport Pick up and send off handling Page 21
3Room ChangingPage 26
4Check In and Check Out Luggage ProcedurePage 28
5Luggage Room and Storage Procedure Page 33
6Newspaper Delivery Page 36
7Guest’s Mail Parcel & PackagePage 39
8Stacking of Luggage On CartPage 41
9Group Luggage Handling Page 43
10Hold For Pick UpPage 45
11Paging ServicePage 47
Transportation
12Transportation Check ListPage 16
13Airport Pick up and send off handling Page 21
14Driver’s RulePage 49
15Driver’s ExpensesPage 52
16Vehicle MileagePage 53
17Vehicle Maintenance Page 54
Part 4
Acknowledgement letter by employeePage 57

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