諾基亞解決問題七步法程序

NOKIA 7 Steps to Problem Solving
諾基亞七步法解決問題
1. Identify problem by defining the area for improvement確認需要改進的區域－確認問題2. Analyze problems by studying the current data通過研究現狀，分析問題3. Determine root cause(s)確定原因4. Develop (create/select) solutions尋求（製定/選擇）對策5. Plan action計劃行動6. Implement the solution實施對策7. Evaluate outcome評估結果
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