TQMIntroduction(ppt 14頁)(英文)

Quality is a never-ending process
TQM involves all staff to participate
TQM is any action to fulfill the quality imperative
Specified quality
Customer orientation
Detailed business process concentration
Cooperation with clients and suppliers
. Problem prevention
Adoption of an error-free attitude
Accurate measurement
Employee participation
Total involvement atmosphere
Continuous improvement

Quality is a never-ending process
Modern companies implement quality improvement programs to enhance their products or services. The quality imperative movement of the last two decades has redefined quality as a never-ending effort to continually improve a company's products. This movement combines strategic and operational control to achieve long-term success and survival of an organization.

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