某汽車專業培訓教材--6SIGMA推行(ppt 54頁)

某汽車專業培訓教材--6SIGMA推行內容提要：
Deming
Deming taught:
Importance of understanding variation in work processes
Role of management in leading for quality
Application of statistics
Plan-Do-Check-Act
Taguchi
Taguchi taught:
Cost of poor quality is loss to society as a whole
Robust quality is designed for consistent production
Design control is more important than production control
Challenge
Resistance-the universal reaction to change.
Technical resistance
Political resistance
Organizational resistance
Individual resistance
Six Sigma?
Six Sigma is not a business fad tied to a single method or strategy, but rather a flexible system for improved business leadership and performance.
It is not about theory, it’s about action.
Six Sigma Focus
Delighting the customer through flawless execution
Rapid breakthrough improvement
Advanced breakthrough tools that work
Positive and deep culture change
Real financial results that impact the bottom line
Leadership plays the role
Values are a function of behaviors
Measuring the right things is key
Change must be supported and driven from the top
Will is a key element for a successful deployment
Why are we here?
“There is a recognition that leadership needs to be a key component of Consumer Driven 6-Sigma within any organization trying to undertake 6-Sigma deployment.”
Mikel Harry / Richard Schroeder
What’s In It For Me?
“… the best statistical analysis in the world is useless if those handling the information are paralyzed by corporate fear. When data suggests one direction but corporate culture or convention dictates another, fear can rule and the potential for change is lost. Only strong leadership can eradicate the fear factor and allow an organization to realize its potential. Statistics alone cannot achieve breakthrough.”
Mikel Harry / Richard Schroeder.
..............................