顧客衝突主題培訓課程(PPT 67頁)

主要內容
CUSTOMER CONFLICT TRAINGING“顧客衝突”主題培訓
What is the “customer conflict”什麼是“顧客衝突”?
The kinds of customer conflict顧客衝突的類型
What shall we do?----our solution應對顧客衝突-----我們的解決方案
What is the origins of a conflict?引起顧客衝突的原始因素
What is the origins of a conflict?引起顧客衝突的原始因素 -----------商品的因素. Origins of product.
What is the origins of a conflict?引起顧客衝突的原始因素 -----------服務的因素. Origins of service..
What shall we do?----our solution應對顧客衝突-----我們的解決方案.
What shall we do?----our solution應對顧客衝突-----我們的解決方案2.現場處理 Operation on the spot.
The constant instances of customer conflict?顧客衝突的常見事例
What shall we do?----our solution應對顧客衝突-----我們的解決方案3.善後措施 After-action
What shall we do?----our solution應對顧客衝突-----我們的解決方案
Thank you !謝謝！

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