國外CRM客戶管理培訓教材(英文版)(ppt 67頁)

國外CRM客戶管理培訓教材目錄：
一、 Business Objective
二、 CRM strategy to meet the business objective
三、 Infrastructure and Process supporting the CRM strategy
四、 Ongoing Management of the program
五、 Business Results and Follow-up

國外CRM客戶管理培訓教材內容摘要：
Sharon Crost enthusiastically leads a role in the worlds of Enterprise and Entrepreneur. In the Enterprise world, Sharon has worked for the large companies of IBM and Hewlett-Packard in Finance, Marketing and Information Technology. Her passion for the hi-tech world and flair for working with international clients has led her to positions from managing business finances to managing business system projects, to consulting on enterprise systems, to managing international marketing programs to managing international technology and e-business teams. As an entrepreneur, Sharon has started up two diverse small businesses in the U.S. - a customized travel service and an organic vegetable farm. Sharon's appreciation of the mountains has brought her to Grenoble, France where she currently works as an independent consultant.

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