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Customer Relationship Management Consulting approach(英文版)(ppt 104頁)

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CRM客戶關係
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cust, ome, shi, gem, en
Customer Relationship Management Consulting approach(英文版)(ppt 104頁)內容簡介
Customer Relationship Management Consulting approach(英文版)目錄:
A.Introduction
B.Project objectives and scope
C.Approach
C.1CRM target setting
C.2CRM strategy and technology concept
C.3CRM implementation
D.References
E.Appendix: Supporting tools to implement CRM
E.1The Internet as a supporting CRM tool
E.2The call center as a supporting CRM tool

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