自考電子商務英語考試要點(doc 12頁)

自考電子商務英語考試要點內容提要：
Important terms：
e-business process 電子商務流程
online marketing 在線營銷
Word-Wide-Web interface 萬維網接口
financial transaction 財務往來
business model 商務模式
customer service 客戶服務
dispute resolution解決爭端
customer relationship management 客戶關係管理
electronic billing and payment system電子付兌與付係統
shipping document 運輸單
EDI 電子數據交換
Customs clearance 清關
Final customer最終用戶
Credit card verification 信用卡鑒別
Market niche 市場領域
Software module 軟件模塊
Important sentences
1.它已成為各貿易和商務的強有力的手段。
It has become a powerful medium for commerce and business transaction of all kinds.
2.電子貿易指網上財務往來，電子商務指所有形式的網上交易。
e-commerce refers to financial transactions over the web and e-business refers to all forms of transactions over the Web.
3.客戶服務已經是並將繼續是一個主要的竟爭因素。
Customer service has been, and continues to be, a major competitive factor.
4.電子商務的交易通常涉及幾個互動的步驟。
E-business transactions often involve several interactive steps.
5.那將給你極大的竟爭優勢。
That will give you a serious advantage over your competition.
6.當你的公司電子商務化後，你與客戶間的關係就改變了。
When you become an e-business you transform your relationship with your customers

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