珠寶行業QIT促進員培訓資料(ppt 92頁)

珠寶行業QIT促進員培訓資料目錄：
一、Q—Quality 品質
二、I –Improvement 改進
三、T-Team 團隊
四、QIT-質量改善小組
五、跨功能(部門)管理
六、改善觀念
七、質量改進的定義
八、質量改進的杠杆原理
九、創新與改進之分別
十、為何要持續改進?
十一、..........

珠寶行業QIT促進員培訓資料內容提要：
Q—Quality 品質
什麼是質量What is Quality
–顧客滿意的產品或服務
Customer satisfied product or service
什麼是顧客who is customer
–接收產品/服務的組織或人
the person/organization who receives product/service
優質的要求requirements of excellent quality
–物超所值 superb value
……

I –Improvement 改進
改進是指為改善產品的特性和(或)提高用於生產和交付產品的過程的有效性和效率所開展的活動，……必要時，對結果進行評審，以確進一步的機會審核、顧客反饋和質量管理體係評審也可用於識別這些機會改進是一種持續的活動。
Improvement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement. Audits, customer feedback and review of the quality management system can also be used to identify opportunities. Improvement is a continual activity.
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QIT-質量改善小組
由個別部們或跨功能小組,對質量作出長期或短期改善活動?
functional or cross-functional teams, long-term or short-term quality improvement activities
以小組形式活動，透過定期會議及其它活動
act as a team, through periodic meetings or other activities.

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