飲食行業Training and Developing Employees(ppt 57頁)
- 所屬分類：
- 餐飲管理
- 文件大小：
- 1330 KB
- 下載地址：
- 相關資料：
- 飲食行業
飲食行業Training and Developing Employees目錄：
一、Orienting Employees
二、The Training process
三、Training Techniques
四、Training for Special Purposes
五、Managerial Development and Training Techniques
六、Evaluating the Training Effort
飲食行業Training and Developing Employees內容提要：
Training Needs Analysis
To determine what training is required
Two main ways to identify training needs
1.Task analysis(特別適用於決定新進職者的訓練需求)
2.Performance analysis(評估在職員工績效)
Other technique
ex:observations,questionnaire surveys
……
Task Analysis:Assessing the Training Needs of New Employees
用途:to determine the training needs of employees who are new to their jobs
目的:to determine what specific skills the job requires(ex:主管應具備麵試技巧)
方法:job descriptions and job specifications
協助:Task Analysis Record Form
Task Analysis Record Form
Task List : main tasks and subtasks
How Often Performed : frequency
Quantity,Quality Standards : standards
Performance Conditions : conditions
Skills Required : the skills or knowledge required
Where Best Learned : on or off the job
……
Videoconference distance learning
A means of joining two or more distant groups using a combination of audio and visual equipment.
建議 :
1.避免閃亮的珠寶或花樣繁多的衣物
2.至少提早20分鍾到達
3.測試將用到的所有設備
4.調整燈光
Vestibule or Simulated Training
意義 : 讓受訓者藉由工作上所使用的模擬設備來學習
目的 : 能獲得在職訓練的好處,而不用把受訓者置於實際工作中
適用情形 : 當在職訓練過於昂貴或危險時
範例 : 飛行仿真器 (飛行員訓練)
1.Safety
2.Learning efficiency
3.Cost savings
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