前廳英語服務教案(doc 17頁)

前廳英語服務教案內容提要：
講授新課
1.根據客人的預定的程序，掌握基本的句型
1) Receiving a reservation inquiry(接到預訂)
“This is Room Reservations. May I help you?”
2) Checking room availability（確認可用客房情況）
“Could you hold the line, please? I’ll look into our booking situation. Thank you for waiting.”
3) Accepting/refusing the reservation（接受/拒絕預訂）
“Yes, we do have a twin room available for those days.”
“I’m afraid we have no double rooms, but we do have some twin rooms.”
4) Documenting the reservation details（記錄預訂信息）
5) Confirming the reservation（確認）
“Could you hold the line, please? I’ll check our reservation record. Thank you for waiting, sir. Your room is confirmed for that day. We look forward to serving you.”

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