ISO19011INTERNATIONALSTANDARD(pdf 38頁)

Foreword........................................................iv
Introduction.......................................................v
1 Scope......................................................1
2 Normative references............................................1
3 Terms and definitions.............................................1
4 Principles of auditing............................................3
5 Managing an audit programme........................................4
5.1 General.....................................................4
5.2 Audit programme objectives and extent...................................6
5.4 Audit programme implementation.....................................8
5.5 Audit programme records..........................................8
5.6 Audit programme monitoring and reviewing...............................9
6 Audit activities.................................................9
6.1 General.....................................................9
6.2 Initiating the audit .............................................11
6.3 Conducting document review........................................13
6.4 Preparing for the on-site audit activities..................................13
6.5 Conducting on-site audit activities .....................................14
6.6 Preparing, approving and distributing the audit report..........................20
6.6.1 Preparing the audit report..........................................20
6.6.2 Approving and distributing the audit report...............................20
6.7 Completing the audit.............................................21
6.8 Conducting audit follow-up........................................21
7 Competence and evaluation of auditors.................................21
7.1 General...................................................21
7.2 Personal attributes..............................................22
7.3 Knowledge and skills............................................22
7.4 Education, work experience, auditor training and audit experience...................25
7.5 Maintenance and improvement of competence.............................27
7.6 Auditor evaluation.............................................28

Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO
member bodies). The work of preparing International Standards is normally carried out through ISO technical
committees. Each member body interested in a subject for which a technical committee has been established has
the right to be represented on that committee. International organizations, governmental and non-governmental, in
liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical

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