Six Sigma管理方法(英文版)(ppt 26頁)

Six Sigma管理方法(英文版)內容摘要：
What is Six Sigma ?
Measure of how well a process is performing
- Six Sigma process produces 3.4 defects per
million opportunities
- Most companies are at 3-4 sigma level
Philosophy of reducing defects so we can improve customer satisfaction and reduce costs
Business Strategy that increases process performance resulting in enhanced customer satisfaction and improved bottom line ($$).
Improvement
Breakthrough
Systematic, Focused Approach
Right Projects - Linked to Business Goals
Right People
- Selected & Trained
Project Management
- Management Reviews
Sustaining Gains
- Identify New Projects
Right Results
- Process & Financial($$)
Process Thinking
Process Variation
Facts, Figures, Data
Define, Measure, Analyze, Improve, Control
8 Key Tools
- Linked and Sequenced
Statistical Tools
Minitab
Critical Few Variables

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